Privacy Policy for Nelson Counselling

Effective Date: 11/01/2025

This Privacy Policy outlines how Nelson Counselling (operating through the website nelsoncounselling.co.nz and the Facebook page Isabel Law Counselling) collects, uses, stores, and protects your personal information. We are committed to ensuring that your privacy is protected.

1. Information We Collect

We may collect the following personal information from you when you use our website, contact us via email, or interact with our Facebook page:

Name

Email address

Phone number

Reason for counselling inquiry

Any additional information you provide in your messages or inquiries

2. How We Use Your Information

The personal information collected is used for the following purposes:

To respond to your inquiries and provide counselling-related services

To contact you regarding your counselling sessions or inquiries

To send updates, reminders, or important information related to our services

To improve our website and Facebook page based on user feedback

3. Third-Party Services

We use the following third-party services to improve our website and online presence:

Google Analytics

We use Google Analytics to track website performance and user behavior. This helps us understand how visitors interact with our website, which pages are most popular, and how we can improve user experience.

Facebook Pixel

Our Facebook page uses the Facebook Pixel to track engagement and interactions. This tool helps us better understand our audience and improve our social media content.

Webflow forms

We use Webflow forms on our website to collect inquiries through contact forms. The information you provide through these forms is securely stored and used to respond to your inquiries.

4. Data Protection

We are committed to ensuring that your personal information is secure. We have put in place appropriate technical and organizational measures to safeguard and secure the information we collect online.

5. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. Your information will only be shared with third-party services mentioned above for the purpose of improving our services.

6. Your Rights

You have the following rights regarding your personal information:

The right to access the personal information we hold about you

The right to request that we correct any inaccurate information

The right to request deletion of your personal information (subject to any legal obligations we may have to retain it)

The right to withdraw consent for us to use your information

To exercise any of these rights, please contact us at info@nelsoncounselling.co.nz.

7. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files that are placed on your device when you visit a website. These cookies help us understand how visitors use our website and improve our services.

8. Links to Other Websites

Our website may contain links to other websites. Once you leave our website, we do not have control over the privacy practices of other websites. We recommend reviewing the privacy policy of any external website you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us:

Email: info@nelsoncounselling.co.nz

Phone: 027 286 6728

Thank you for trusting Nelson Counselling with your personal information. We are committed to protecting your privacy.